EAA Accessibility Statement

Last updated: 23 June 2025.

EAA Accessibility Statement for Fisher Investments

Introduction

Fisher Investments and its affiliates are committed to providing individuals with disabilities access to our services. As part of that commitment, it is our policy to substantially conform our website and other digital experiences to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 Level AA (WCAG).

Our Digital Accessibility Team, with the assistance of a third party consultant, is constantly working to maintain our digital experiences in conformance with those guidelines through various methods, including regular testing.

If you experience difficulty using our website, please email us at accessibility@fi.com. Note: This email is for general accessibility inquiries or ideas only. Please do not include personal information, account numbers or any other confidential information in your message.

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards.

This accessibility statement applies to the portions of our website covered by the European Accessibility Act and respective domestic transposition. While other sections of our website may not be fully accessible or conformant with current regulations, they are being reviewed for future improvements.

Description of the Service and Measures to Support Accessibility

Fisher Investments and its affiliates provide investment advisory services to clients globally. Our portfolio of websites supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the service/product: 

  • Text-based descriptions: Alt text is used for images where appropriate. Alternatives for non-text content such as charts or graphs is provided as written information available in plain language.
  • Screen reader compatibility: Our materials are designed and tested to be functional with leading screen reader tools.
  • Multimedia alternatives: When applicable, captions/subtitles, transcripts, audio description, and alternative text accompanying visual and multimedia content is provided.
  • Sufficient contrast and zoom functionality: Materials are tested for sufficient contrast for users with visual disabilities. Instructions and capabilities for zooming and/or increasing text size are available.

Our services are delivered through an interface that supports accessibility through:

  • Simple navigation: Materials are designed with logical layouts featuring consistent headings, landmarks, and navigation.
  • Keyboard accessibility: Functions can be operated via keyboard.
  • Help and support: Support and documentation are available in accessible formats.
  • Error notifications: Clear and descriptive error messages guide users in resolving and preventing errors.

We are continuously striving to improve our accessibility by providing:

  • Ongoing accessibility training: Our team receives regular training on accessibility best practices, ensuring employees have the skills required to keep our services inclusive and conformant with current standards.
  • Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG 2.1 and EN 301 549, and make necessary updates to sustain accessibility.
  • Feedback mechanisms: Users may contact us via webform or phone. We provide the dedicated accessibility@fi.com e-mail box to receive feedback and assistance requests on accessibility issues.
  • Perceivable content: Visual and auditory information is presented in ways that are adaptable to users' needs.
  • Operable interface: The service is navigable by keyboard and works well with assistive technologies, such as screen readers.
  • Understandable design: Our interface uses clear and simple language, and avoids unnecessary complexity.
  • Robust content: We ensure compatibility with current and future user agents, including assistive technologies.

Our Digital Accessibility Team, with the assistance of a third-party consultant, is constantly working to maintain our digital experiences in conformance with those guidelines through various methods, including regular testing. Through this collaboration, we have adopted the following practices to enhance every user’s experience:

  • Self-evaluation: Internal audits and evaluations of our materials are conducted regularly.
  • Third-party audits and testing: Human audits of our main website and apps are conducted annually by external accessibility experts. Additional materials are reviewed on an ad-hoc basis by these third parties as well, both pre- and post-production.
  • Monitoring: Automated conformance scans at regularly scheduled intervals, including after every software sprint.
  • CI/CD testing: Testing for accessibility errors in code during the development pipeline is included as part of the pre-release testing cycle.
  • Record keeping: Internal reporting on accessibility conformance activities is conducted.

Conformance Status

The portions of our website covered by the European Accessibility Act observe the following standards:

  • WCAG 2.1 Level AA
  • EN 301 549

Feedback and Contact Information

We welcome your feedback on the accessibility of our services. If you encounter any accessibility barriers, please contact us:

E-mail: accessibility@fi.com

Phone: (888) 823-9566

Postal address: 6500 International Parkway, Plano, Texas 75093, USA

Date published: 2025/06

Date last reviewed: 2025/06