Complaints Handling Procedure


Making a complaint

You have a right to make a complaint regarding a Fisher Investments Ireland  product or service. Fisher Investments Ireland seek to resolve any concerns or complaints fairly and promptly. This complaints procedure includes that complaints will be recorded, investigated and resolved. Should you wish to make a complaint in relation to your business with Fisher Investments Ireland, you can contact us by telephone on +353 01487 6510 or write to us at:

Head of Compliance
Fisher Investments Ireland Limited
2nd Floor
3 George’s Dock
International Financial Services Centre
Dublin 1
D01 X5X0 Ireland.

Summary of our procedure

Where you make a verbal complaint, Fisher Investments Ireland will offer you the opportunity to have your complaint handled in accordance with our written complaints process.

Where you make a written complaint, Fisher Investments Ireland will acknowledge your complaint in writing within 5 business days of receiving it and will provide you with the name of a contact person in relation to your complaint.  

Fisher Investments Ireland will attempt to resolve your complaint within 40 business days.  If your complaint is not resolved within 40 business days, Fisher Investments Ireland will inform you of the anticipated timeframe within which it hopes to resolve your complaint.

Fisher Investments Ireland will inform you in writing of the outcome of our investigation within 5 business days of the completion of the investigation.

If Fisher Investment Ireland have not resolved your complaint within 40 business days, you have the option to refer the matter for review to the relevant Ombudsman.  Further information is available on their websites, referenced below. 

(i)Financial Services and Pensions Ombudsman:

You may refer your complaint to the FSPO. Information on the FSPO is available at www.fspo.ie

Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2,
Tel : (01) 567 7000
Email: info@fspo.ie
Website: www.fspo.ie

Investing in financial markets involves the risk of loss and there is no guarantee that all or any capital invested will be repaid. Past performance neither guarantees nor reliably indicates future performance. The value of investments and the income from them will fluctuate with world financial markets and international currency exchange rates.