If Fisher Investment Europe (FIE) has not provided you with the standard of service you expect, or if we have made a mistake, we would like to know about it so we can put things right as quickly as possible.
This procedure explains how you can make a complaint about FIE , or any of its employees, and our procedure for dealing with complaints.
If you have a complaint please contact us by telephone, email or post.
|Telephone||0800 144 4731|
Head of Compliance
To help us resolve your complaint as quickly as possible, please provide us with the following information when you make your complaint:
You may have the right to refer your complaint to the Financial Ombudsman Service (FOS) if you are unhappy with our final decision, or with the length of time our investigation is taking if it has been more than 8 weeks.
The FOS provides an independent service that deals with unresolved complaints about financial products or services and will investigate disputes from eligible complainants. Eligible complainants will be certain individuals, small businesses, charities or trusts. Please check the FOS website to determine whether you are an eligible complainant.
You must refer your complaint to FOS within 6 months of the date of our final response letter or update letter. Please note if you do not refer your complaint in time, FOS will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.
If your complaint is investigated by FOS then Fisher Investments Europe will co-operate fully with them during their investigations.
The contact details for the Financial Ombudsman Services are:
0800 023 4 567
0300 123 9 123 ( calls to this number cost no more than calls to 01 and 02 numbers)